Frequently Asked Questions
Once goods received, if there is a discrepancy with what was displayed, advertised or malfunction, same can be returned to seller, money will be refunded.
The delivery turnaround time will depend on the location and mode of shipping. Within Nairobi delivery will happen within 24hrs of order. Outside Nairobi- 48-72hrs.
HealthCheckoint provides a lipa na mpesa online payment gateaway option during checkout.
The preferred mode of communication is WhatsApp and phone calls via 0798018931.
2 day free returns policy, subject to Terms and conditions.
Requirement for a valid procedure
. Proof of purchase – the document handed over to you together with the product, on delivery.
. Original packaging – the manufacturer packaging
. Any free promotional items – gifts or accessories delivered with the purchased item
. Valid return reason – please refer to the section below for the details
Please Note:We do not accept returns for items below. For such purchases, please inspect the item carefully upon delivery and if necessary reject it on the spot: For missing items and damaged products especially broken screens please check with our riders during delivery and return on the spot. After this period, we do not accept returns. We advise you to contact the manufacturer if the product has a warranty.
All items sold, under certain conditions, can be returned within a period of 2 days from the delivery date. Example: If I received my product on Monday 5th, 10:00 am, I have 48 hours(Wednesday 7th, 10:00 am) to contact Customer Service.NOTE: You have 2 days to notify us of your return by calling Customer Service, from the day you received your purchase. After this period, we do not accept returns. We advise you to contact the manufacturer if the product has a warranty.
Sorry, returns are not possible after the 2 days return period. However, if product is tampered with, destroyed or not in its original form, it will be considered bought hence no refund.